Frequently Asked Questions
How do I access my customer portal?
- Go to the landing page of the Customer Portal
- Look for an option named 'Sign In'
- Provide your valid email address and password
- An OTP will be sent to the registered email address
- Enter the OTP to verify your login
- You're in
What is a customer portal?
A customer portal is a secure online platform that allows customers to interact with a business, access information about their account, and manage their purchases and services.
How do I contact customer support through the customer portal?
To contact customer support through the customer portal:
- Log in to your account
- Go to the "Support" section
- Click on the "Contact Us" button
- Fill out the form with your question or issue and submit it to our support team.
Is the information on my customer portal secure?
Yes, the information on your customer portal is typically secure. The portal should use encryption to protect your data and require a password for access. However, it's important to use a strong, unique password and to log out of the portal when you're done using it to reduce the risk of unauthorized access.
What can I do on a customer portal?
On a customer portal, you can view and download your invoices, track your orders and shipments, update your account information, make payments, and request customer support.
What if I forget my login credentials for the customer portal?
If you forget your login credentials for the customer portal, you can usually click on a "Forgot Password" link on the login page and follow the prompts to reset your password. If you have trouble resetting your password, you can contact customer support for assistance.
Can't find the answer you're looking for ? Contact us via email global-foundryview_support@globalfoundries.com